It is the intent and purpose of the Senior Employment Program to provide proper assistance, treatment, consideration, and/or services to all participants. The following outline should be followed by clients who feel they are not being served appropriately:
1. The participant should contact the Job Placement Specialist, explain their problem, and see if steps can be taken to alleviate their concern.
2. If the participant does not feel that progress was made, they can then request that a meeting be held between themselves, the JPS, and the Project Supervisor.
3. Should the situation still not be resolved to the client’s satisfaction, they should then appeal to the Executive Director.
4. Finally, should the situation continue to be unresolved, appeal can be made to the Department of Commerce, Topeka, Kansas.
To facilitate your appeal, it is preferable that appeals be made within three (3) working days of the original occurrence, and three (3) days consecutively following each step being followed. Response by Senior Employment Program to each step should be made within five (5) working days. The following information is the process by which appeals should be directed:
1. Senior Employment Director, Senior Services, Inc., 200 S. Walnut, Wichita, KS 67213; (316)267-1771
2. The Executive Director, Senior Services, Inc., 200 S. Walnut, Wichita, KS 67213; (316)267-0302.
3. Kansas Department of Commerce, 1000 SW Jackson Street, Suite 100 Topeka, KS 66612-1354 Phone: (785)296-7842 Fax: (785) 291-3512